Frequently Asked Questions

Placing an order with Gold Buyers Africa is simple. You can contact us via WhatsApp, email, or our website contact form. Specify your requirements (product type, weight, purity), and we will provide you with a detailed quote. Once you confirm and complete payment, we prepare your order for shipment with full documentation.

There is no strict minimum order quantity. However, we recommend at least 10 grams for gold bars and 5 grams for gold nuggets to ensure cost-effective shipping and handling. For gold dust and raw gold, please contact us to discuss minimum quantities based on current availability.

Yes, we welcome in-person visits by appointment. Contact us to arrange a visit to our Kampala office where you can meet our team, review our processes, and inspect products firsthand. For security reasons, all visits must be scheduled in advance.

We serve both individual investors and businesses. Our clients include individual gold investors, jewelers, gold traders, financial institutions, and refineries. Whether you are buying a small amount for personal investment or large quantities for commercial purposes, we are happy to assist you.

Price quotes are valid for 24 hours from the time of issue. Because gold prices are tied to the live London spot price, quotes are subject to market fluctuations. We recommend confirming your order promptly to lock in the quoted price.

Yes, we offer customization options for bulk orders. This includes custom weights, specialized packaging, and branding for commercial clients. Contact our team to discuss your specific requirements, and we will tailor a solution to meet your needs.

Our prices are based on the live London spot price for gold plus a competitive premium. The premium covers sourcing, assay certification, packaging, and operational costs. We are transparent about our pricing structure and will always provide a clear breakdown with your quote.

We accept a variety of payment methods to accommodate our international clients, including bank wire transfers, cryptocurrency (BTC, ETH, USDT), escrow services, and letters of credit for institutional buyers. We will work with you to find the most convenient and secure payment option.

No, there are no hidden fees. The quoted price includes the product, assay certification, and packaging. Shipping costs are quoted separately based on destination and shipping method so you know exactly what you are paying before confirming your order.

For orders exceeding $50,000, we offer structured payment plans. This allows you to split the total cost into agreed-upon installments. Please contact our team to discuss payment plan options and terms based on your order size.

We accept USD, EUR, GBP, CHF, AED, and most other major currencies. Payments are typically processed in USD, but we can accommodate your preferred currency. Exchange rates are applied at the time of payment based on prevailing market rates.

We ship to over 30 countries worldwide, including the USA, United Kingdom, UAE, Switzerland, Japan, Singapore, Germany, France, Saudi Arabia, India, Australia, Canada, and many more. If your country is not listed, please contact us to check availability.

Delivery typically takes 3 to 10 business days depending on the destination and chosen shipping method. Express shipping options are available for faster delivery. You will receive an estimated delivery timeline with your order confirmation.

Yes, every shipment is fully insured for its complete declared value. We work with specialized precious metals logistics providers to ensure your gold is protected throughout transit. Insurance costs are included in the shipping fee.

All gold products are shipped in triple-sealed, tamper-evident security packaging with discrete labeling. The outer packaging does not indicate the contents for security purposes. Each package is carefully prepared to prevent damage during transit.

Yes, real-time GPS tracking is provided for every order. Once your shipment is dispatched, you will receive tracking details via email and WhatsApp so you can monitor your delivery from departure to arrival.

Every product we sell is independently tested by certified assayers using X-ray fluorescence (XRF) and fire assay methods. We do not release any gold for shipment until it has passed rigorous purity verification, ensuring you receive exactly what you paid for.

Yes, every order includes an assay certificate verifying the purity and weight of your gold. This certificate is issued by an accredited independent laboratory and serves as official documentation of your gold's quality and specifications.

We offer gold in multiple purity levels: 99.99% (24K) for investment-grade bars and bullion, 99.5% for certain bar products, 22K (91.67%) for coins and some jewelry-grade products, and 18K (75%) depending on availability. Our most popular products are 99.99% purity.

Absolutely. We encourage all buyers to verify the purity and weight of their gold through their own independent assayers. We stand behind the quality of our products and are confident that any independent testing will confirm our certifications.

Yes, all our gold is legally sourced and exported with the proper permits and documentation required by Ugandan law and international regulations. We operate in full compliance with all applicable mining, export, and trade laws in every jurisdiction where we do business.

Every transaction comes with comprehensive documentation including: Certificate of Origin confirming the gold's source, Assay Certificate verifying purity and weight, Export Permit from the relevant authorities, and a Commercial Invoice for your records and customs clearance.

Yes, our experienced logistics team handles all export documentation and customs procedures on the sending side. We prepare all necessary paperwork to ensure smooth customs clearance at the destination. For import-side customs, we provide guidance and all required documents.

Import duties on gold vary by country. Investment-grade gold (99.5%+ purity) is duty-free in many jurisdictions including the UK, EU, Switzerland, Singapore, and others. We recommend checking with your local customs authority or consulting a tax advisor for specific duty rates applicable in your country.